Shipping policy

Shipping Policy

Last updated: July 2026

We currently ship within South Africa only.

Free Delivery
Enjoy free standard delivery on all orders.

Standard Delivery
All product prices include a flat-rate shipping fee.

Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

Estimated Delivery Times
• Major cities (Johannesburg, Cape Town, Durban, Pretoria): 4-8 business days
• Other areas: 6-11 business days
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us at sales@primetone.co.za and we will investigate promptly.

Note: Delivery times are estimates and may be affected by courier delays, public holidays, or circumstances beyond our control.