FAQ
Frequently Asked Questions
Products
What resistance levels do your bands come in?
Our resistance bands are available in multiple levels — from light to extra heavy — so whether you're just starting out or training at an advanced level, there's a band for you. Each band is colour-coded for easy identification.
Are your resistance bands suitable for beginners?
Absolutely. Our bands are designed for all fitness levels. We recommend starting with a lighter resistance and progressing as your strength improves.
What are the bands made of?
Our bands are made from high-quality, durable latex/fabric (depending on the product) built to withstand regular training sessions without snapping or losing elasticity.
Do the bands come with a carrying bag?
Yes — select bundles include a mesh carry bag so you can take your bands to the gym, outdoors, or on the road.
Orders & Shipping
How long does delivery take?
We deliver across South Africa. Standard delivery typically takes 3–7 business days depending on your location. Remote areas may take slightly longer.
How much does shipping cost?
We offer free delivery on all orders across South Africa — no minimum spend required!
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original condition, and in original packaging. Please contact us at support@primetone.co.za to initiate a return.
What if my item arrives damaged or incorrect?
Please inspect your order on arrival and contact us immediately if there's an issue. We'll sort it out as quickly as possible.
Are sale items refundable?
Unfortunately, we do not accept returns on sale items or gift cards.
General
How do I contact PrimeTone?
You can reach us at support@primetone.co.za or via our Contact page. We aim to respond within 1–2 business days.
Do you offer any workout guides or tips?
Yes! Follow us on social media and check our blog for workout tips, band exercises, and training guides to help you get the most out of your PrimeTone gear.